Leatheranco Return and Exchange Policy

1. Returns

We want you to be completely satisfied with your purchase from Leatheranco. If, for any reason, you are not happy with your order, you may return it within [number of days, e.g., 30 days] from the date of delivery for a full refund or exchange.

To initiate a return, please follow these steps:

  • Contact our customer support team at support@leatheranco.com within the specified return period.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization.

2. Eligibility Criteria for Returns:

  • Items must be in their original, unused condition with all tags and packaging intact.
  • Customized or personalized items are not eligible for return unless they are defective or damaged.
  • Returns must be initiated within the specified return period.

3. Refund Process:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7 days].

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. Exchanges will be treated as a new purchase.

5. Defective or Damaged Items

In the rare event that you receive a defective or damaged item, please contact our customer support team immediately at support@leatheranco.com. We will arrange for a replacement or offer a full refund, including shipping costs.

6. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective/damaged item.

7. Contact Information

If you have any questions or concerns about our Return and Exchange Policy, please contact our customer support team at support@leatheranco.com.